Returns & Exchanges

At HORNE, we want you to love your home; if a piece isn't perfect, you can return most items in their original condition within 15 days of delivery for a refund. Please note that some custom, made-to-order, or final sale items are not eligible for return.

Return Process

• 1.
  Initiate Your Request

  Contact our client services team or use our online portal within 15 days of receipt to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Item

  Carefully repackage the item in its original factory packaging with all protective materials, manuals, and accessories included to ensure it arrives safely.

• 3.
  Label and Ship

  Affix the provided shipping label or your own insured shipping method to the exterior of the box, clearly marking the RMA number on the outside.

• 4.
  Refund Processing

  Once our warehouse inspects and approves the returned item, we will issue a refund to your original payment method, minus applicable restocking and shipping fees.